FAQ

Shipment

How long will it take to receive my order?

Delivery to the Netherlands and Belgium takes 1-3 working days. The delivery time to other EU countries is 2-7 working days. Delivery to the rest of the world takes 7 to 14 working days. 

How are the products shipped?

Orders of 1 to 2 bags are always sent in a letterbox package. This means you don't have to stay at home for it. Orders of 3+ bags are often shipped as a regular packages. All orders within the Netherlands are shipped with PostNL. Other orders are shipped with DHL, DPD or FedEx.

Can I track my order?

As soon as your order is on its way, you will receive a track & trace code by e-mail, so that you can track your package.

What are the shipping costs?

The shipping costs within the Netherlands are € 2.99. The shipping costs to Belgium are €4.99. From an order amount of €35 the shipping costs are free to most EU countries. Shipping costs to other countries is €20. 

Products

Do the products contain allergens?
Our products do not contain allergens.

Are the powders suitable for children?

Absolutely! The powders consist of natural ingredients only, making them safe for children. Children often like it very much. For example, bright blue Smurf ice cream (coloured with Blue Spirulina) is very popular with children.

Are there added sugars in your products?

All of our powders contain only one ingredient, so we don't add any sugar or other additives. 

Why do the products contain so many carbohydrates and calories?

The fact that the product contains relatively many carbohydrates and kilocalories is because the powder is freeze-dried. As a result, all the water has been removed from the product, to process the product into powder and to give it a long shelf life. Because normal products per 100 grams consist for a large part of water, this product contains relatively many carbohydrates and kilocalories. The serving size of the product is only a teaspoon, this comes out to only 2 grams, so that you only get 2.12 grams of carbohydrates and only 11.35 kilocalories per serving of Pink Pitaya powder.


What is the best way to store the product?

Pink Pitaya powder should be kept in the refrigerator. Otherwise, the powder may dry out. Keeping it in the fridge prevents this. The other powders can be stored in the cool, dry place. For example, in a kitchen cupboard.

What is the shelf life?

When you receive your order, the powder has a shelf life of at least 6 months. Isn't this the case? Then we will send a new bag free of charge.

How much do I need to colour something?

The serving size is one teaspoon. That means that your food or drink will get a nice color if you use at least this amount.

Guarantee

Can I get my money back if I am not satisfied?
Certainly! We find it very important that everyone is satisfied with our products. If you are not satisfied, you will receive the full order amount (including shipping costs) and you can just keep your order!



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