Our policy lasts 90 days. Unfortunately, if 90 days have passed since your purchase, we cannot offer you a refund or exchange.
To qualify for a return, your product does not need to be unopened. Even opened products can be returned.
To complete your return, we will require a receipt or proof of purchase.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you if your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received a refund, please check your bank account again first.
Then contact your credit card company - it can take up to 10 working days for your refund to be officially posted.
Then contact your bank. There is often some processing time before a refund is booked.
If you have done all this and still have not received your refund, please contact us at email@example.com.
Exchanges (if applicable)
If you would like to exchange your product, please send us an email at firstname.lastname@example.org. We will then provide you with a free return label. Send your item to: Fenitas (Returns), Hooiweg 11, 5165 NL Waspik, The Netherlands.
We will also refund the shipping costs of your order.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item over €75, $75 or £75, please consider using a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.